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Service Terms and Safety Conditions

Last updated: 15 July 2026

These Service Terms and Safety Conditions apply to services supplied by Coast 2 Coast Weighing.

By booking, approving or receiving our services, the customer confirms that they have read, understood and agreed to these terms.

1. Our Services

Coast 2 Coast Weighing provides mobile weighing services for vehicles, caravans, trailers and commercial fleets.

Depending on the service booked, measurements may include:

  • Individual wheel weights

  • Vehicle and trailer axle weights

  • Gross Vehicle Mass

  • Aggregate Trailer Mass

  • Gross Trailer Mass

  • Gross Combination Mass

  • Tow Ball Mass

  • Tow ball weight transfer

  • Payload and weight-distribution calculations

  • Written weighing reports and practical explanations

The exact inclusions will be confirmed when the booking is accepted.

2. Booking Confirmation

Submitting an online form, email or telephone enquiry does not create a confirmed appointment.

A booking is confirmed only after Coast 2 Coast Weighing has accepted the requested service, location, date and price.

The customer must provide complete and accurate information about the vehicle, caravan, trailer, number of axles, location and requested service.

3. Customer Authority

The customer confirms that they:

  • Own the vehicle or have the owner’s authority to arrange the service

  • Have authority to permit Coast 2 Coast Weighing to enter and work at the nominated location

  • Are authorised to provide any vehicle, registration or business information supplied to us

  • Will obtain any necessary permission from a property owner, workplace, body corporate, depot or site manager

4. Suitable Weighing Area

The customer must provide a safe and suitable weighing area.

Unless otherwise agreed, the area must be:

  • Firm, dry and reasonably level

  • Concrete, asphalt or sealed bitumen

  • Free from gravel, road base, grass, dirt, mud, soft ground and surface water

  • At least 1.5 times the overall length of the connected vehicle and caravan or trailer

  • Wide enough to safely position and move the complete setup

  • Clear of low branches, overhead obstructions, steep edges and other hazards

  • Accessible without creating an unreasonable risk to workers, customers, vehicles or the public

The customer must tell us before the appointment if they are uncertain whether the proposed area is suitable. We may request measurements or photographs of the site.

5. Site Hazards

Before work begins, the customer must disclose any known or reasonably foreseeable hazards, including:

  • Unsafe or unstable surfaces

  • Restricted access

  • Moving vehicles or machinery

  • Poor lighting

  • Overhead hazards

  • Fuel, oil, chemical or water spills

  • Aggressive animals

  • Unrestrained pets

  • Unsafe structures

  • Traffic risks

  • Damaged vehicles or trailers

  • Faulty brakes, steering, tyres, couplings, jockey wheels or handbrakes

  • Any person whose behaviour may create a safety risk

The customer must promptly notify our worker if a new hazard arises during the appointment.

6. Children, Pets and Bystanders

Children, pets and unnecessary bystanders must remain outside the weighing and vehicle-movement area.

Pets must be restrained and kept away from our workers, scales, cables, equipment and vehicles.

The customer is responsible for supervising children, visitors and other people under their control.

7. Safety Instructions

The customer and all persons present must:

  • Follow reasonable safety directions given by Coast 2 Coast Weighing

  • Remain outside any designated exclusion area

  • Avoid touching, moving or interfering with scales or equipment

  • Keep clear of vehicles while they are moving

  • Not stand between a vehicle and caravan or trailer

  • Not stand underneath or immediately beside a vehicle being repositioned

  • Avoid distracting the driver or our workers

  • Behave respectfully and not threaten, abuse or harass our workers

These requirements support safety but do not transfer or limit any work-health-and-safety duty imposed by law.

8. Vehicle Operation

Unless expressly agreed otherwise, the customer or an authorised driver must drive and reposition the vehicle during the appointment.

The driver must:

  • Hold a valid licence for the vehicle

  • Be fit and legally permitted to drive

  • Not be affected by alcohol, illegal drugs or medication that makes driving unsafe

  • Follow reasonable positioning directions

  • Maintain control of the vehicle at all times

  • Stop immediately when directed

  • Ensure passengers are safely positioned during vehicle movement

Directions provided by our worker relate to scale positioning and do not remove the driver’s responsibility for controlling the vehicle and avoiding collisions or injury.

Our workers are not required to drive a customer’s vehicle.

9. Vehicle Condition

The customer must ensure the vehicle, caravan or trailer can be safely moved and weighed.

The customer must disclose known mechanical or structural concerns before the appointment, including defective:

  • Tyres or wheels

  • Brakes or handbrakes

  • Steering

  • Suspension

  • Towbars or couplings

  • Safety chains

  • Jockey wheels

  • Chassis components

  • Doors, hatches or unsecured loads

Coast 2 Coast Weighing does not inspect or certify the mechanical condition or roadworthiness of a vehicle unless expressly stated in writing.

10. Right to Refuse or Stop Work

Coast 2 Coast Weighing may refuse, pause, relocate or stop a service where we reasonably consider that:

  • The site or surface is unsuitable

  • There is insufficient space

  • Weather conditions create a risk

  • A vehicle appears unsafe to move or weigh

  • A person refuses to follow a reasonable safety direction

  • Children, pets or bystanders cannot be kept clear

  • Our workers are subjected to threatening, abusive or unsafe behaviour

  • Continuing the service may risk injury, damage or inaccurate measurements

We will explain the reason where reasonably practicable.

Stopping unsafe work does not amount to a breach of contract by Coast 2 Coast Weighing.

11. Weather and Environmental Conditions

Mobile weighing may be affected by rain, storms, flooding, extreme heat, high winds, poor visibility or other unsafe conditions.

We may postpone or reschedule an appointment where conditions may affect safety, equipment or measurement reliability.

Where Coast 2 Coast Weighing postpones an appointment for safety reasons, we will offer a reasonable alternative appointment.

12. Site Access and Delays

The customer must ensure the site is accessible at the confirmed appointment time.

Additional charges may apply where we attend but cannot begin or complete the service because:

  • Access has not been arranged

  • The customer is not present

  • The vehicle is not available or prepared

  • The site differs substantially from the information supplied

  • The weighing area is unsuitable

  • The vehicle cannot be safely moved

  • Uncontrolled hazards prevent the work

Any additional charge will be reasonable and reflect travel, waiting time, work performed and costs incurred.

13. Preparation of the Setup

For the most useful result, the customer should present the vehicle, caravan or trailer as close as reasonably possible to normal travelling or operating conditions.

This may include the usual:

  • Passengers

  • Fuel

  • Water

  • Gas

  • Tools

  • Food

  • Clothing

  • Bikes

  • Recovery equipment

  • Work equipment

  • Cargo and accessories

The customer is responsible for deciding what is loaded and for disclosing tank levels, passenger weights or other information relevant to the calculations.

14. Prices and Travel

Unless otherwise stated:

  • Vehicle-only weighing is $160

  • Vehicle-and-caravan combination weighing is $290

  • Other services are quoted according to the setup and work required

  • Listed prices include travel within 40 kilometres of Thornlands QLD 4164

  • Locations outside the included service area may attract an additional quoted travel amount

The complete price will be confirmed before the booking is finalised.

Any additional work requested during the appointment may require a revised price.

15. Payment

Payment must be made using the payment method and by the due date stated in the booking confirmation or invoice.

Coast 2 Coast Weighing may withhold a report until the agreed payment has been received, except where prohibited by law.

The customer is responsible for reasonable recovery costs resulting from an overdue amount, but only to the extent those costs were reasonably incurred and are permitted by law.

16. Cancellations and Rescheduling

Customers should provide as much notice as possible when cancelling or rescheduling.

A reasonable cancellation or call-out charge may apply where:

  • Short notice is provided

  • We have already commenced travel

  • We attend and the customer is unavailable

  • The site is unsuitable despite the requirements having been provided

  • The vehicle cannot be safely or lawfully moved

  • Important site or vehicle information was not disclosed

Any cancellation charge will reflect the circumstances, work performed, travel and loss reasonably incurred and will not exceed the booked service price.

No cancellation fee will apply where Coast 2 Coast Weighing cancels without providing the service, except where the cancellation is caused by the customer’s breach of these terms.

17. Measurement Conditions and Accuracy

Measurements reflect:

  • The vehicle configuration presented

  • The load present at the appointment

  • Fuel and water levels at that time

  • Passengers present or weights supplied

  • The site and environmental conditions

  • Information and limits supplied by the customer or available from relevant documents

Weights may change when passengers, fuel, water, cargo, accessories or equipment are added, removed or repositioned.

Reasonable differences may also occur between separate weighing devices, weighbridges, surface conditions and measurement methods.

18. Customer-Supplied Information

The customer is responsible for providing accurate manufacturer limits and identifying information, including where relevant:

  • GVM

  • GCM

  • ATM

  • GTM

  • Axle limits

  • Towbar or coupling limits

  • Registration details

  • Modification or engineering information

Coast 2 Coast Weighing may rely on information contained on compliance plates, manufacturer documentation, modification plates, registration records or documents supplied by the customer.

We are not responsible for an incorrect result caused by inaccurate, incomplete, altered or undisclosed information supplied to us.

19. Scope of Reports and Advice

Our weighing report records and explains the measurements obtained for the setup presented.

Unless expressly stated otherwise, the service is not:

  • A mechanical inspection

  • A roadworthiness inspection

  • An engineering certificate

  • A modification approval

  • Legal advice

  • Insurance advice

  • A guarantee that an insurer will accept a claim

  • A guarantee of future compliance

  • A substitute for manufacturer instructions or regulatory advice

Practical load-distribution suggestions are general in nature. The customer must ensure that any changes are suitable for their vehicle and comply with manufacturer, engineering and legal requirements.

20. Customer Responsibility for Compliance

The vehicle owner and driver remain responsible for:

  • Loading the vehicle and trailer

  • Checking weights before use

  • Staying within all applicable mass and axle limits

  • Securing loads

  • Maintaining the vehicle

  • Following manufacturer instructions

  • Ensuring the combination is legally and safely operated

  • Confirming any licensing, registration, modification or insurance requirements

A report does not remove the owner’s or driver’s ongoing responsibilities.

21. Insurance

Customers should maintain appropriate vehicle, caravan, trailer, property and business insurance.

Coast 2 Coast Weighing does not represent or guarantee that:

  • A particular load is covered by an insurance policy

  • An insurer will accept or reject a claim

  • A weighing report satisfies an insurer’s requirements

  • A report changes the terms of an insurance policy

Customers should obtain advice directly from their insurer where insurance coverage is relevant.

22. Existing Damage and Defects

Before weighing begins, the customer should advise us of any existing damage, defects or fragile components.

Coast 2 Coast Weighing is not responsible for deterioration, movement or damage resulting solely from:

  • An existing defect

  • Mechanical failure

  • Structural weakness

  • A defective tyre, wheel, suspension component, coupling or jockey wheel

  • An unsecured load

  • The customer’s operation of the vehicle

  • The customer’s failure to disclose a known concern

This clause does not exclude liability that cannot lawfully be excluded.

23. Liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, statutory right or liability that cannot lawfully be excluded, restricted or modified.

To the extent permitted by law, Coast 2 Coast Weighing is not responsible for indirect or consequential loss that was not reasonably foreseeable, including loss arising from:

  • Cancelled travel plans

  • Loss of use

  • Lost profits

  • Business interruption

  • An insurer’s decision

  • Enforcement action occurring after the weighing appointment

  • Changes made to the setup after weighing

This limitation does not apply to loss caused by our negligence, wilful misconduct or breach of a right that cannot legally be limited.

24. Customer Responsibility for Loss

The customer is responsible for loss, injury or damage to the extent it is caused by:

  • The customer’s negligence or unlawful conduct

  • A breach of these terms

  • Failure to disclose a known hazard

  • Failure to follow a reasonable safety instruction

  • Unsafe operation of a vehicle

  • An unsafe or unsuitable site under the customer’s control

This clause applies only to the extent the customer’s act or omission caused or contributed to the loss. It does not require the customer to compensate Coast 2 Coast Weighing for loss caused by our own negligence or breach.

25. Privacy and Photographs

Personal information will be handled in accordance with the Coast 2 Coast Weighing Privacy Policy.

Photographs supplied to assess a weighing location may be used for that assessment and retained with the booking record.

We will not publish identifiable customer photographs, registration details, reports or reviews for promotional purposes without permission.

26. Complaints and Disputes

Customers should raise concerns as soon as reasonably possible by contacting:

Phone: 0438 666 740
Email: info@coast2coastweighing.com.au

We will review the issue and attempt to resolve it fairly.

Nothing in this clause prevents either party from exercising legal rights or contacting an appropriate consumer-protection, safety or regulatory authority.

27. Governing Law

These terms are governed by the laws of Queensland, Australia.

The parties submit to the courts and tribunals having jurisdiction in Queensland, subject to any legal right a customer has to bring proceedings elsewhere.

28. Severability

If any term is found to be invalid, unlawful or unenforceable, it will be read down to the minimum extent necessary or removed.

The remaining terms will continue to apply where they can operate independently.

29. Changes to These Terms

We may update these terms when our services, operating procedures or legal obligations change.

The terms applying to a confirmed booking will be the version provided or available when that booking was accepted, unless both parties agree otherwise or a change is required by law.

30. Contact Details

Coast 2 Coast Weighing
Location: Thornlands QLD 4164
Phone: 0438 666 740
Email: info@coast2coastweighing.com.au
Website: coast2coastweighing.com.au

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