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Last updated: 15 July 2026

Coast 2 Coast Weighing respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Coast 2 Coast Weighing collects, uses, stores and discloses personal information obtained through our website, booking enquiries, telephone calls, emails and weighing services.

In this policy, “Coast 2 Coast Weighing”, “we”, “us” and “our” refer to Coast 2 Coast Weighing.

1. Personal Information We Collect

The personal information we may collect includes:

• Your name

• Telephone number

• Email address

• Suburb, postcode and weighing location

• Vehicle, caravan, trailer or fleet details

• Vehicle registration details where required

• Appointment preferences

• Information provided in booking forms, emails or telephone conversations

• Photographs of vehicles, caravans, trailers or proposed weighing areas

• Weighing measurements, reports and related service records

• Invoice and payment information

• Feedback, reviews and other correspondence

• Website usage information, such as IP address, browser type, device information and pages visited

Please do not provide personal information that is not reasonably required for your enquiry or service.

2. How We Collect Personal Information

We may collect personal information when you:

• Submit an enquiry or booking form through our website

• Contact us by telephone, email or social media

• Book or receive a weighing service

• Upload photographs or documents

• Request a quotation, report or weighbridge certificate

• Provide feedback or a customer review

• Visit or interact with our website

Some technical and website-usage information may be collected automatically through Wix, cookies, analytics tools and similar technologies.

3. Why We Collect and Use Personal Information

We may use your personal information to:

• Respond to enquiries

• Prepare quotations and confirm travel charges

• Arrange and manage appointments

• Confirm whether a proposed weighing location is suitable

• Provide vehicle, caravan, trailer or fleet weighing services

• Prepare weighing reports, calculations and invoices

• Communicate with you before or after an appointment

• Maintain business and service records

• Improve our website, services and customer experience

• Respond to complaints, disputes or insurance enquiries

• Meet applicable legal, regulatory, accounting and taxation obligations

• Protect the security of our website, customers and business

We will not use your personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

4. Marketing Communications

We will only send promotional emails or marketing communications where you have consented or where permitted by applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided or contacting us at:

info@coast2coastweighing.com.au

Service-related messages, such as appointment confirmations, reports and invoice communications, are not marketing communications.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Website hosting and form-service providers

• Email, cloud-storage, accounting and business-software providers

• Contractors assisting us in delivering an authorised service

• Professional advisers, including accountants, insurers and legal advisers

• Government authorities, regulators or law-enforcement agencies where required

• Other parties authorised by you

Our website is hosted using Wix. Information submitted through the website may be processed or stored through Wix and its service providers.

We do not sell or rent customer personal information.

6. Overseas Processing and Storage

Some technology and service providers may process or store personal information outside Australia.

Our website provider, Wix, is operated by Wix.com Ltd in Israel and uses affiliated companies and service providers in other countries. Other cloud, email, analytics or software providers may also process information overseas.

Where practicable, we take reasonable steps to use reputable providers with appropriate privacy and security practices. Overseas providers may be subject to privacy laws that differ from Australian law.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Enable essential website functions

• Remember website preferences

• Process form submissions

• Improve website performance and security

• Measure website visits and interactions

• Understand how visitors use the website

You may manage cookie preferences through the website’s cookie banner, where available, or through your browser settings.

Blocking some cookies may affect how parts of the website function.

8. Photographs and Customer Reviews

Photographs supplied for site-assessment or service purposes will only be used for those purposes unless further permission is obtained.

We will not knowingly publish identifiable customer photographs, vehicle registration details, weighing reports or reviews for advertising or social-media purposes without permission.

Customers may withdraw permission for future promotional use by contacting us. This may not require us to remove material already lawfully printed, distributed or otherwise unable to be recalled.

9. Security of Personal Information

We take reasonable steps to protect personal information against loss, misuse, interference, unauthorised access, modification and disclosure.

These steps may include password protection, controlled access, secure accounts, reputable service providers and appropriate storage practices.

No internet transmission, website or electronic storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

10. Retention and Disposal

We retain personal information only for as long as reasonably required to:

• Provide our services

• Maintain reports and customer records

• Respond to enquiries or disputes

• Meet insurance, taxation, accounting and legal requirements

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable record-keeping obligations.

11. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests should be sent to:

Email: info@coast2coastweighing.com.au
Phone: 0438 666 740

We may need to verify your identity before providing access or making a correction.

We may refuse access in circumstances permitted by applicable law and, where appropriate, will explain the reason.

12. Privacy Complaints

To make a privacy complaint, contact us using the details below and provide:

• Your name and contact details

• A description of your concern

• Relevant dates or communications

• The outcome you are seeking

We will review the complaint and respond within a reasonable period.

Where the Privacy Act 1988 applies and you remain dissatisfied after contacting us, you may be entitled to make a complaint to the Office of the Australian Information Commissioner.

13. Data Breaches

If we become aware of a suspected data breach, we will take reasonable steps to contain and assess the incident.

Where applicable law requires notification, we will notify affected individuals and the relevant regulator.

14. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website practices, technology providers or legal obligations change.

The updated version will be published on our website with a revised “Last updated” date.

16. Contact Us

For questions, access requests, corrections or privacy complaints, contact:

Coast 2 Coast Weighing
Location: Thornlands QLD 4164
Phone: 0438 666 740
Email: info@coast2coastweighing.com.au
Website: www.coast2coastweighing.com.au